EXIN ITSM20FB Exam Details & Actual Exam Questions
- Exam Code/Number: ITSM20FB
- Exam Name/Title: IT Service Management Foundation Bridge based on ISO/IEC 20000
- Certification Provider: EXIN
- Corresponding Certification: Exin Certification
- Exam Questions: 80
- Updated On: Nov,06 2026
- Certification Level: Foundation
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Exam Questions
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(61 Up Votes)EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM20FB |
| Real Exam Qty: | 20 |
| Available Languages: | English, French, Spanish, Dutch, German |
| Exam Duration: | 30 minutes |
| Certificate Validity Period: | 3 years |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000 ITIL Foundation |
| Exam Price: | $150–$200 USD (varies by region) |
| Exam Format: | Proctored, Multiple-choice questions, Closed-book |
| Passing Score: | 65% |
| Recommended Training: | EXIN Official Syllabus & Study Guide |
| Exam Registration: | PeopleCert / EXIN Partner Portal EXIN Official Registration |
| Sample Questions: | EXIN ITSM20FB Sample Questions |
| Exam Way: | Online proctored or at authorized EXIN test centers |
| Pre Condition: | Valid ITIL Foundation certificate or equivalent ITSM20F certification |
| Official Syllabus URL: | https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000 |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: General Requirements for Service Management System | 25% | - Leadership, policy and documentation - Organizational context and governance - Resource management and competence |
| Topic 2: Service Management Processes | 20% | - Service delivery and relationship processes - Control, resolution and release processes |
| Topic 3: Planning and Implementing Service Management | 25% | - Service management planning - Risk management and quality objectives - Design and transition of new/changed services |
| Topic 4: Introduction to IT Service Management & ISO/IEC 20000 | 20% | - Service Management System (SMS) concept - Structure and benefits of ISO/IEC 20000:2018 - Purpose, value and scope of ITSM |
| Topic 5: Monitoring, Review and Improvement | 10% | - Performance evaluation and reporting - Continual improvement methodology (PDCA) |
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