Genesys GCP-GC-REP Actual Free Exam Questions & Community Discussion

Exam Code/Number: GCP-GC-REP
Exam Name/Title: Genesys Cloud Certified Professional - Reporting and Analytics
Certification Provider: Genesys
Corresponding Certification: Genesys Certified Professional

Question #13

What will happen if too many reports run at the same time?

A. Partial Reports will run

B. Reports run successfully

C. Reports will fail to run

Discussion 0

Correct Answer: C Vote an answer

Question #14

Which definition matches the performance view for Agents?

A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

B. Used to monitor real-time contact center metrics.

C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

E. Used to view historical data only.

Discussion 0

Correct Answer: C Vote an answer

Question #15

How can we monitor the real-time statistics for all queues?

A. Performance > Queues Activity

B. Performance > Queues

C. Performance > Queues Performance

D. Performance > My Queues Activity

Discussion 0

Correct Answer: A Vote an answer

Question #16

Which of the following are available report file formats for export? (Choose three.)

A. .xls

B. .txt

C. .xlsx

D. .pdf

E. .docx

F. .doc

Discussion 0

Correct Answer: A,D,F Vote an answer

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