Genesys GCP-GCX Actual Free Exam Questions & Community Discussion

Exam Code/Number: GCP-GCX
Exam Name/Title: Genesys Cloud CX Certified Professional - Consolidated Exam
Certification Provider: Genesys
Corresponding Certification: Genesys Cloud CX

Exam Questions: 144
Updated On: Jun 02, 2026

Question #61

Which of the following statements is true regarding default language selection on the Organization Settings page?

A. Default language is the same as the organization's language.

B. Default language is related to the organization's language settings.

C. Default language, once selected, cannot be changed directly by the user.

D. Default language is not related to the organization's language settings.

Discussion 0

Correct Answer: D Vote an answer

Question #62

Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.

A. True

B. False

Discussion 0

Correct Answer: B Vote an answer

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Question #63

A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?

A. The user may have deleted the icon.

B. The user is not assigned the appropriate role.

C. The user's phone is unplugged.

D. The phone number is being used by a different user.

Discussion 0

Correct Answer: B Vote an answer

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Question #64

Which of following file formats are available to export a report? (Choose three.)

A. .xls

B. .txt

C. .xlsx

D. .pdf

E. .docx

F. .doc

Discussion 0

Correct Answer: A,C,D Vote an answer

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Question #65

Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

A. Disconnect

B. Flow-outs

C. Abandon

D. IVR

Discussion 0

Correct Answer: B Vote an answer

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Question #66

Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

A. The education information can be verified against the human resources database.

B. When employees have free time, they can review biographies of their peers.

C. The profile information can be used to keep Linkedin details updated.

D. Searches performed in the Genesys Cloud CX suite use information in the profile to return appropriate results.

Discussion 0

Correct Answer: D Vote an answer

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Question #67

Which of the following statements are true? (Choose three.)

A. Each report contains a predefined set of metrics.

B. Reports once created cannot be configured.

C. A queue report only counts interactions handled by an agent.

D. An Abandon is an interaction that disconnects before an agent handles it.

E. An agent-based report counts any interactions an agent worked with.

Discussion 0

Correct Answer: A,C,D Vote an answer

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Question #68

Which of the following statements is NOT true regarding Management Units?

A. A maximum of 100 agents can be added to a single Management Unit.

B. They help you create, manage, and view schedules for a group.

C. Agents that handle the same set of interactions should belong to the same management unit.

D. Management Units partition agents and interactions into logical groups.

Discussion 0

Correct Answer: A Vote an answer

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Question #69

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

A. Phone name

B. Phone model

C. Base settings

D. Hardware ID (MAC address)

Discussion 0

Correct Answer: C Vote an answer

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Question #70

Which of the following best defines the performance view for Agents?

A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

B. Used to monitor real-time contact center metrics.

C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

D. Used to view historical data only.

Discussion 0

Correct Answer: A Vote an answer

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