Genesys PC-CIC-Core Actual Free Exam Questions & Community Discussion

Exam Code/Number: PC-CIC-Core
Exam Name/Title: PureConnect: CIC Core Certification
Certification Provider: Genesys
Corresponding Certification: PureConnect: Interaction Center Core Engineer

Exam Questions: 62
Updated On: Jun 02, 2026

Question #29

You have configured your default profile and default schedule to have the functionality that you wish callers to have when they dial in during regular business hours. Now you want to assign your business hours to the default schedule so that it will only be used from 8 AM to 8 PM.
How would you assign the business hours to the default schedule?

A. Create the schedule in Interaction Administrator and use the System schedule page to use the schedule.

B. You can't assign a time to the default schedule. You must create a custom schedule and assign the time to that.

C. Select the Weekday schedule tab and configure the hours there.

D. Select the Daily schedule tab and configure the hours there.

Discussion 0

Correct Answer: B Vote an answer

Question #30

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.
How would you assign the main number to the default profile?

A. Assign the main number in the Incoming Call Selection area of the Default Profile property window.

B. Check "Use this profile to process incoming calls with any of the following DNIS values", then enter the number into the text box.

C. You can't assign a number to the default profile. You must create a custom profile and assign the main number to that.

D. Check "Use this profile to process incoming calls with any of the following ANI values", then enter the number into the text box.

Discussion 0

Correct Answer: C Vote an answer

Question #31

You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says "Thank you for calling". You need to configure it to say the company name in that initial prompt.
What utility allows you to change the initial prompt?

A. Interaction Administrator

B. Interaction Center Business Manager

C. Interaction Attendant

D. System Manager

Discussion 0

Correct Answer: C Vote an answer

Question #32

You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.
What is the description of the Active Assignment method?

A. 1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.

B. 1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.

C. 1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.

D. 1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).

Discussion 0

Correct Answer: B Vote an answer

Question #33

Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.
How can you configure CIC to automatically notify the supervisor when this happens?

A. Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.

B. Create an alert in interaction Supervisor on "Longest Talk Time".

C. Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.

D. Create a Talk Time Alert in the Interaction Administrator Alerts Container.

Discussion 0

Correct Answer: B Vote an answer

Question #35

You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?

A. The Stations Assistant in the Managed IP Phones container

B. The Managed IP Phones Assistant in the Managed IP Phones container

C. The Station Assistant in the Stations container

D. The Managed IP Phones Assistant in the Stations container

Discussion 0

Correct Answer: D Vote an answer

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