HP HP0-M86 Exam Details & Actual Exam Questions

  • Exam Code/Number: HP0-M86
  • Exam Name/Title: HP Service Manager Software Design and Tailoring v7
  • Certification Provider: HP
  • Corresponding Certification: HP ExpertONE Certification
  • Certification Level: Professional

HP Service Manager Software Design and Tailoring v7 Exam Questions

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HP HP0-M86 Exam Overview:

Certification Vendor:HP
Exam Name:HP Service Manager Software Design and Tailoring v7
Exam Number:HP0-M86
Passing Score:75%
Real Exam Qty:100
Related Certifications:HP Service Manager v7 Implementation
HP ExpertONE Certification
Exam Duration:180 minutes
Exam Price:Not officially published, typically $150–$250 USD
Certificate Validity Period:3 years
Exam Format:Virtual Lab Access, Multiple Choice, Performance-Based
Available Languages:English
Recommended Training:HP Service Manager v7 Design and Tailoring Training
Exam Registration:Prometric Test Centers
HP ExpertONE / OpenText Learning
Exam Way:Proctored exam at authorized testing centers, includes access to a live SM7 virtual lab environment
Pre Condition:Recommended: 1+ year hands-on experience with HP Service Manager 7.x; no mandatory prerequisite exam
Official Syllabus URL:https://community.opentext.com/t5/Resource-Library/HP0-M86-Exam-Preparation-Guide/td-p/356751

HP HP0-M86 Exam Syllabus Topics:

SectionWeightObjectives
Database & Integration20%- RDBMS implementation and configuration
- Integration methods and web services
- Data model and schema design
Troubleshooting & Performance20%- Performance tuning and optimization
- Log analysis and debugging techniques
- Common issues and resolution
SM7 Technologies & Methodologies15%- Architecture and core components
- Supported ITIL processes and functions
- Feature comparison with legacy products
Design & Tailoring25%- JavaScript and script library usage
- Security, profiles and access control
- Form, view and workflow customization
- Tailoring tools and RAD application
Deployment & Installation20%- Upgrade and migration procedures
- Installation, setup and configuration
- Solution requirements and sizing


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