Huawei H19-930_V1.0 Exam Details & Actual Exam Questions

Exam Code/Number: H19-930_V1.0
Exam Name/Title: HCSA-Sales-Service V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification

Certification Level: Associate

Huawei HCSA-Sales-Service V1.0 Exam Questions

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Huawei H19-930_V1.0 Exam Overview:

Certification Vendor:	Huawei
Exam Name:	Huawei Certified Specialist Associate - Sales-Service V1.0
Exam Number:	H19-930_V1.0
Exam Duration:	90 minutes
Available Languages:	Chinese, English
Certificate Validity Period:	2 years
Real Exam Qty:	60
Exam Price:	USD $100
Exam Format:	True/False, Multiple-choice, Single-choice
Passing Score:	600/1000
Recommended Training:	HCSA-Sales-Service V1.0 Official Training Course
Exam Registration:	Huawei Talent Certification Portal
Exam Way:	Online proctored / Onsite test center (Pearson VUE / Huawei authorized centers)
Pre Condition:	No mandatory prerequisites
Official Syllabus URL:	https://e.huawei.com/cn/talent

Huawei H19-930_V1.0 Exam Syllabus Topics:

Section

Objectives

Topic 1: Service Solution Basics

- Huawei Service Portfolio Overview

1. Service Product Categories
2. Service Value Propositions

- Service Solution Design Basics

1. Customer Service Requirements Analysis
2. SLA and Service Level Management

Topic 2: Service Sales Capabilities

- Service Sales Processes

1. Opportunity Identification and Qualification
2. Quotation and Contract Basics

- Partner Policies and Quality Management

1. Service Partner Qualification and Management
2. Service Delivery Quality Standards

Topic 3: Huawei Service Products and Solutions

- Maintenance and Support Services

1. Co-Care Partner Service Models
2. Warranty and Extended Support

- Professional Services

1. Implementation and Deployment Services
2. Consulting and Assessment Services