IBM 000-018 Exam Details & Actual Exam Questions
- Exam Code/Number: 000-018
- Exam Name/Title: IBM Tivoli Service Request Manager V7.1 Implementation
- Certification Provider: IBM
- Corresponding Certification: IBM certifications I
- Exam Questions: 170
- Updated On: Sep,12 2026
- Certification Level: Professional
IBM Tivoli Service Request Manager V7.1 Implementation Exam Questions
(56 Up Votes)IBM 000-018 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Service Request Manager V7.1 Implementation |
| Exam Number: | 000-018 |
| Exam Format: | Multiple Choice |
| Related Certifications: | IBM Tivoli Process Automation Engine Foundations (000-017) |
| Real Exam Qty: | Approximately 120–170 (varies by source) |
| Available Languages: | English |
| Recommended Training: | IBM Redbooks: Implementing IBM Tivoli Service Request Manager V7.1 |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | IBM 000-018 Sample Questions |
| Exam Way: | Computer-based exam (delivery via IBM certification testing centers / online proctored depending on region and availability) |
| Pre Condition: | Recommended: IBM Tivoli Process Automation Engine Foundations (000-017) or equivalent experience with IBM Tivoli Service Management Platform |
| Official Syllabus URL: | https://www.ibm.com |
IBM 000-018 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extension | - Integration with other Tivoli components - Workflow and automation customization |
| Topic 2: Operational Data Management | - Service request processing - Work management configuration |
| Topic 3: Service Catalog Configuration | - Service offering configuration - Catalog item setup |
| Topic 4: System Setup and Configuration | - Environment setup and prerequisites - Installation planning and architecture |
| Topic 5: Service Desk Configuration | - Incident and request workflows - Role and security configuration |
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