IBM 000-428 Exam Details & Actual Exam Questions
- Exam Code/Number: 000-428
- Exam Name/Title: IBM Certified Specialist System z Technical Support V3
- Certification Provider: IBM
- Corresponding Certification: IBM certifications I
- Exam Questions: 46
- Updated On: Oct,29 2026
- Certification Level: Specialist
IBM Certified Specialist System z Technical Support V3 Exam Questions
This exam has been stopped to register, new exam code replace: 000-602
IBM 000-428 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Certified Specialist System z Technical Support V3 |
| Exam Number: | 000-428 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice |
| Available Languages: | Japanese, English |
| Passing Score: | 68% |
| Exam Duration: | 75 minutes |
| Exam Price: | ~$200 USD (retired, historical) |
| Related Certifications: | IBM Certified Specialist - z Systems Technical Support |
| Real Exam Qty: | 46 |
| Recommended Training: | IBM System z Technical Support Education |
| Exam Registration: | Prometric Testing (historical) |
| Sample Questions: | IBM 000-428 Sample Questions |
| Exam Way: | Proctored onsite at Prometric testing centers; **RETIRED exam** no longer available for registration, replaced by 000-602 |
| Pre Condition: | No formal prerequisites; recommended experience with IBM mainframe hardware and support |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM 000-428 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System z Architecture and Hardware | 25% | - PR/SM logical partitioning and LPAR configuration - Processors, memory, storage, and I/O subsystems - System z family overview (z10, z9, zSeries) - Capacity on Demand (CoD) features |
| Planning and Site Preparation | 20% | - Physical site requirements, power, cooling, and space - Migration considerations and upgrade planning - Solution Assurance Review Process (SAPR) |
| Support and Operational Concepts | 10% | - Support models and service processes - Documentation and resource usage - RAS characteristics (Reliability, Availability, Serviceability) |
| Maintenance and Problem Determination | 20% | - Troubleshooting common hardware issues - Diagnostic tools and error analysis - System logs and service information - Preventive maintenance procedures |
| Installation and Configuration | 25% | - Post-installation validation - Firmware activation and customization - Hardware installation and verification - Networking and connectivity setup |
0
0
0
10