IBM 000-M196 Exam Details & Actual Exam Questions

Exam Code/Number: 000-M196
Exam Name/Title: Social Software and Unified Communications Sales Mastery Test v1
Certification Provider: IBM
Corresponding Certification: IBM certifications II

IBM Social Software and Unified Communications Sales Mastery Test v1 Exam Questions

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Certification Vendor:	IBM
Exam Name:	Social Software and Unified Communications Sales Mastery Test v1
Exam Number:	000-M196
Available Languages:	English
Exam Format:	Multiple Choice
Exam Price:	Free / Varies by region (typically $0–$50 USD)
Exam Duration:	90 minutes
Passing Score:	70%
Real Exam Qty:	45-47
Related Certifications:	IBM Collaboration Solutions Sales Mastery
Certificate Validity Period:	2 years
Recommended Training:	IBM Sales Enablement Resources IBM Collaboration Solutions Sales Training
Exam Registration:	IBM Skills Gateway Registration
Sample Questions:	IBM 000-M196 Sample Questions
Exam Way:	Online proctored / Self-paced via IBM Skills Gateway
Pre Condition:	No formal prerequisites; recommended basic knowledge of IBM collaboration portfolio
Official Syllabus URL:	https://www.ibm.com/training/certification

Section	Weight	Objectives
Topic 1: Deployment & Licensing	15%	- Basic implementation overview - Licensing models
Topic 2: Sales Approach & Value Proposition	25%	- ROI and business outcomes - Positioning and differentiation - Client needs assessment
Topic 3: IBM Social Software & Unified Communications Solutions	30%	- Product portfolio overview - Use cases and business value - Key features and benefits
Topic 4: Competitive Landscape	20%	- Competitor solutions comparison - IBM competitive advantages
Topic 5: Sales Process & Tools	10%	- Support and enablement - IBM sales resources