IBM 00M-670 Actual Free Exam Questions & Community Discussion

Question #10

What is an Authorized Program Analysis Report (APAR)?

A. A list of interim fixes which have been released to selected customers

B. A list of fixes which are included in new releases of products.

C. A report to IBM Development of a suspected product defect.

D. A count of the number of open support issues listed by product.

Discussion 0

Correct Answer: C Vote an answer

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Question #11

How are Problem Management Reports (PMRs) submitted by Primary Support Providers to IBM Customer Support initially routed?

A. PMRs are routed to a Channel Support Manager

B. PMRs are routed directly to IBM Development

C. PMRs are routed to an administrator to verify software version information

D. PMRs are routed to the most appropriate support analyst

Discussion 0

Correct Answer: D Vote an answer

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Question #12

How are the Collecting Data (aka MustGather) and Analyzing Data documents used by Primary Support Providers?

A. To gather and analyze data to resolve their customers product issues

B. To determine whether their end customer has valid support

C. Primary Support Providers do not have access to these documents

D. To obtain a list of known product issues

Discussion 0

Correct Answer: A Vote an answer

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