IBM 00M-670 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 00M-670
Exam Name/Title: IBM SVP Primary Support Provider Mastery Test v1
Certification Provider: IBM
Corresponding Certification: IBM certifications I

Exam Questions: 25
Updated On: May 31, 2026

Question #4

What is required of the customer when a Primary Support Provider wishes to escalate an issue to IBM Customer Support?

A. The customer must open a Problem Management Report (PMR) through the Service Request (SR) Portal.

B. The customer must grant IBM Customer Support access to their systems so they can upgrade their software.

C. The customer must install the latest version and patches of the software before IBM Customer Support can be engaged.

D. There is no customer requirement, the Primary Support Provider will escalate the issue to IBM Customer Support

Discussion 0

Correct Answer: D Vote an answer

Question #5

How should Primary Support Providers search the content on the IBM Support Site?

A. They must use the search engine provided by IBM

B. They should cut and paste the contents into a text editor and search from there

C. They can use any recognized search engine, eg Google

D. They should open a PMR with IBM Customer Support to ask them to perform the search

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #6

Which of these best describes a Primary Support Provider's Level 1 Customer Support responsibilities?

A. Logging all calls in a call tracking system and utilizing the tools available to troubleshoot the issue.

B. Incorporating and testing any program fix provided by IBM Customer Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, or other notice of restriction to the customer.

C. Testing new software versions of IBM products and communicating the release of said software to customers that have purchased the software from IBM.

D. Taking the first support call from their customer and escalating it to IBM

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free IBM 00M-670 Demo

Simply submit your e-mail address below to get started with our free demo of your IBM 00M-670 exam.