IBM A2010-652 Exam Details & Actual Exam Questions

Exam Code/Number: A2010-652
Exam Name/Title: Assess: IBM SmartCloud Control Desk V7.5 Fundamentals
Certification Provider: IBM
Corresponding Certification: IBM Certified Associate

Exam Questions: 100
Updated On: Sep,05 2026
Certification Level: Associate

IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals Exam Questions

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IBM A2010-652 Exam Overview:

Certification Vendor:	IBM
Exam Name:	IBM SmartCloud Control Desk V7.5 Fundamentals
Exam Number:	000-652
Available Languages:	English
Exam Duration:	90 minutes
Exam Format:	Multiple choice
Related Certifications:	IBM Certified Associate - SmartCloud Control Desk V7.5
Sample Questions:	IBM A2010-652 Sample Questions
Exam Way:	Online or onsite proctored exam
Pre Condition:	Basic understanding of IT service management concepts is recommended.

IBM A2010-652 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Desk Management	- Workflow and escalation processes - Incident and service request handling
Topic 2: Product Overview and Architecture	- SmartCloud Control Desk components and architecture - Integration with IBM Tivoli / Maximo platform
Topic 3: Process Automation and Reporting	- Reporting and monitoring capabilities - Workflow automation in SmartCloud Control Desk
Topic 4: Asset and Configuration Management	- Configuration items and CMDB concepts - IT asset lifecycle management
Topic 5: System Configuration	- Basic system setup and administration - Security roles and user management