IBM A2010-652 Actual Free Exam Questions & Community Discussion
A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?
Correct Answer: A
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Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?
Correct Answer: B
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For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?
Correct Answer: B
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Which two properties must be specified in order to save an organization record? (Choose two.)
Correct Answer: C,D
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Where are the default installation log files located in the administrative workstation?
Correct Answer: D
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Which edition is included in the IBM SmartCloud Control Desk VMImage solution?
Correct Answer: A
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The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
Correct Answer: B,C
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What is created once a user submits the Service Catalog Offering?
Correct Answer: B
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