IBM C1000-098 Exam Details & Actual Exam Questions

Exam Code/Number: C1000-098
Exam Name/Title: IBM Certified Support Professional – TSS V2
Certification Provider: IBM
Corresponding Certification: IBM Certification

Certification Level: Professional

IBM Certified Support Professional – TSS V2 Exam Questions

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IBM C1000-098 Exam Overview:

Certification Vendor:	IBM
Exam Name:	IBM Certified Support Professional – TSS V2
Exam Number:	C1000-098
Exam Format:	Multiple Choice
Passing Score:	66%
Available Languages:	English
Exam Duration:	90 minutes
Related Certifications:	IBM Certified Support Professional – TSS V3 (C1000-042)
Exam Price:	$200 USD
Real Exam Qty:	60
Certificate Validity Period:	Retired September 30, 2023
Recommended Training:	IBM TSS Academy IBM Technical Support Training
Exam Registration:	IBM Certification Portal Pearson VUE
Exam Way:	Online remote proctored or at authorized Pearson VUE test centers
Pre Condition:	No formal prerequisites; recommended 6+ months of technical support experience
Official Syllabus URL:	https://www.ibm.com/training/certification

IBM C1000-098 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Service & Communication	20%	- Service level agreements 1. Customer interaction standards 2. Documentation and reporting
Topic 2: IBM Technical Support Services Fundamentals	30%	- TSS Academy Content 1. IBM support tools and portals 2. Support processes and procedures
Topic 3: Troubleshooting & Problem Resolution	35%	- Incident management workflow 1. Problem analysis and classification 2. Escalation procedures
Topic 4: IBM Product & Support Knowledge	15%	- IBM product portfolio overview 1. Support resource navigation 2. Knowledge base utilization