IBM C2010-024 Exam Details & Actual Exam Questions
- Exam Code/Number: C2010-024
- Exam Name/Title: IBM Tivoli Level 2 Support Tools and Processes
- Certification Provider: IBM
- Corresponding Certification: IBM Certified Support Specialist
- Exam Questions: 50
- Updated On: Sep,11 2026
- Certification Level: Specialist
IBM Tivoli Level 2 Support Tools and Processes Exam Questions
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(41 Up Votes)IBM C2010-024 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Level 2 Support Tools and Processes |
| Exam Number: | C2010-024 |
| Exam Price: | Approx. $200 USD |
| Exam Format: | Multiple Choice |
| Passing Score: | 65% |
| Certificate Validity Period: | No official expiration listed |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 50 |
| Recommended Training: | IBM Tivoli Support Fundamentals IBM Support Process Documentation |
| Exam Registration: | IBM Certification Portal Pearson VUE Registration |
| Sample Questions: | IBM C2010-024 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE testing centers |
| Pre Condition: | Basic knowledge of IBM Tivoli products; prior support experience recommended |
| Official Syllabus URL: | https://www.ibm.com/certify/exams/C2010-024 |
IBM C2010-024 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: PMR Management & Workflow | 30% | - Creating and updating PMRs - Transferring and escalating PMRs - Severity level assignment - Component ID (CompID) usage |
| Topic 2: Support Processes & Guidelines | 20% | - Level 2 support responsibilities - Product taxonomy and component mapping - Customer communication standards - IBM support lifecycle policies |
| Topic 3: Problem Analysis & Documentation | 25% | - APAR creation and management - Log and diagnostic file review - Symptom/Keyword coding - Searching Technotes, Redbooks, and APARs |
| Topic 4: IBM Support Tools | 25% | - CESARE reporting tool - ISST Workbench - RETAIN and CCWin - Xtreme Leverage |
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