IBM C2010-024 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C2010-024
Exam Name/Title: IBM Tivoli Level 2 Support Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Support Specialist

Exam Questions: 50
Updated On: May 26, 2026

Question #6

The client has been contacted. How is this contact recorded in CCWin or RETAIN while dispatched to the PMR?

A. CCWin - click the Contact button on the PMR Notebook; RETAIN - issue the CT command.

B. CCWin - click the Stop Time button on the Problem Management Window; RETAIN issue the CM command

C. CCWin - click the Stop Assist option in the PMR "Actions" menu; RETAIN - issue the ST command.

D. CCWin - click the Dispatch button on the PMR Notebook; RETAIN - issue the CD command.

Discussion 0

Correct Answer: A Vote an answer

Question #7

What is a Component ID?

A. the RETAIN ID for a specific Level 3 team. i.e. change team

B. the IBM assigned number representing a particular customer

C. the IBM ID of a product that is sold to the customer

D. the IBM ID of all or part of a product serviced by support

Discussion 0

Correct Answer: D Vote an answer

Question #8

Which step is required when closing a Non-OneTeam PMR?

A. Perform final entitlement procedures.

B. Change the Component ID.

C. Submit a Knowledge Item.

D. Fill out the final PMR update.

Discussion 0

Correct Answer: D Vote an answer

Question #9

After a month,Level 3 provides an engineer with a proven workaround for the problem reported in an APAR that they created for a PMR. Apart fromupdating theclient with the work around, what else should the engineer do?

A. Edit the APAR and add the provided workaround to the Local Fix field of the APAR if not present.

B. Create and publish a DCF with details of the workaround for the problem reported.

C. Notify the other clients listed on the Interested Party for the APAR.

D. Add the provided workaround to the Error description field of the APAR if not described.

Discussion 0

Correct Answer: C Vote an answer

Question #10

The client whose OneTeam PMR has been worked on by the BackEnd (BE) engineer issatisfiedwith the resolution given and agrees to close the PMR.ENG=Y is set.
What should happen next?

A. The BE engineer ensures the final Solution Given (SG) code has been entered, updates the PMR, and closes it.

B. The BE engineer ensures the final SG code has been entered, updates the PMR and requeues it to the FrontEnd for closure.

C. The BE engineer ensures the final SG code has been entered, updates the PMR, and sets it for follow-up in 28 days.

D. The BE ensures the final SG code has been entered, updates the customer, and requeues the PMR to the product queue.

Discussion 0

Correct Answer: C Vote an answer

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