IBM C2010-591 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C2010-591
Exam Name/Title: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3
Certification Provider: IBM
Corresponding Certification: IBM Certified Solution Advisor

Exam Questions: 86
Updated On: Jun 03, 2026

Question #19

How is a power user of an IT asset and service management system defined?

A. A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.

B. A user who is responsible for management of the system administration team.

C. A user who is an expert in programming additional features to the system which will be used by other users.

D. A user with the highest level of authorization to access the system.

Discussion 0

Correct Answer: A Vote an answer

Question #20

A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A. IBM SmartCloud Control Desk for Managed Service Providers licenses

B. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses

C. IBM SmartCloud Control Desk for Internal Service Providers licenses

D. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses

Discussion 0

Correct Answer: D Vote an answer

Question #21

An enterprise has two different departments, one that manages IT assets and one that manages facilities assets. Each department has shared the same general ledger accounts and cost centers, but work with different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

A. Create one organization and different sites for the departments

B. Create an organization for each department

C. Create an instance of IBM SmartCloud Control Desk for each department

D. Create only one organization and one site for both departments

Discussion 0

Correct Answer: A Vote an answer

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Question #22

A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A. Incident management

B. Compliance management

C. Event management

D. Lifecycle management

Discussion 0

Correct Answer: C Vote an answer

Question #23

Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A. Modify the profile information access which the problem manager can change on their own

B. Use the Security module in IBM SmartCloud Control Desk

C. Use the Problem Management module in the IBM SmartCloud Control Desk

D. Alter the security properties in the LDAP system using an LDIF update

Discussion 0

Correct Answer: B Vote an answer

Question #24

The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)

A. Compliance support through e-Signature and e-Audit.

B. An incident handling capability.

C. A scanning tool for identifying deployed IT infrastructure components

D. A common user interface and GUI editor.

E. A service catalog for publishing self-help services to end users.

Discussion 0

Correct Answer: A,D Vote an answer

Question #25

A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?

A. runbook automation

B. a customer relationship management system

C. knowledge-based systems

D. financial management

Discussion 0

Correct Answer: A Vote an answer

Question #26

Why is the corporate vision and strategy important for a high level requirements document?

A. It provides company policies which determine the preferred vendors and influence the high level requirements for a IT asset and service management solution.

B. It provides an understanding of how current IT asset and service management processes support these requirements.

C. It provides an overview of the company's mission and market strategy which determines the IT asset and service management business requirements.

D. It provides a clear definition of the company goals, how they want to achieve these goals, and what is needed to achieve these goals which determines the IT asset and service management business requirements.

Discussion 0

Correct Answer: D Vote an answer

Question #27

What two types of information are provided by IBM Tivoli Application Dependency Discovery Manager to IBM SmartCloud Control Desk? (Choose two.)

A. Asset types

B. Classification Items Hierarchy

C. Classification Items Relationships

D. Configuration Items

E. Configuration Items Types

Discussion 0

Correct Answer: D,E Vote an answer

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