IBM C2090-045 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C2090-045
Exam Name/Title: IBM Information Management Front End Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Specialist

Exam Questions: 40
Updated On: May 28, 2026

Question #9

What is the purpose of the Owner ID field in a OneTeam PMR?

A. clearly identifies the BackEnd (BE) PMR owner

B. identify APAR number

C. clearly identifies the FrontEnd PMR owner

D. allow BE to find customer contract number

Discussion 0

Correct Answer: B Vote an answer

Question #10

A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A. contact the Country On-Site services team advising of the opportunity

B. close the PMR adding NCDNS in the header to indicate non-problem PMR

C. open an Enhancement Request for each product in the portfolio

D. raise a new PMR for each application and environment and requeue appropriately

Discussion 0

Correct Answer: C Vote an answer

Question #11

What is the IBM Support Assistant tool?

A. an IBM tool for customer entitlement process

B. an IBM internal tool to open an Enhancement Request

C. an IBM site where customer is able to download software products

D. an IBM tool that helps customers resolve issues with IBM software products

Discussion 0

Correct Answer: D Vote an answer

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Question #12

When does a PMR need to be re-entitled?

A. When customer's telephone number is changed.

B. When you find an APAR for the customer's problem.

C. When the product compid is changed.

D. When the customer cannot speak English.

Discussion 0

Correct Answer: C Vote an answer

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