IBM C2180-275 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C2180-275
Exam Name/Title: Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis
Certification Provider: IBM
Corresponding Certification: IBM Certified BPM Analyst

Exam Questions: 51
Updated On: Jun 11, 2026

Question #13

On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
The goal of the project was to improve the efficiency of the process.
The concern was that the process was not fast enough.
The Critical to Quality (CTQ) was the speed of the process.
The client was interested in the cycle time of the process.
The time stamps at the beginning and at the end of the process are captured.
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Which step did the BPM analyst fail to perform in identifying the KPI?

A. Know the client's Service Level Agreements (SLAs)

B. Know how to define the client's KPI

C. Know the client objectives

D. Know the process decision makers

Discussion 0

Correct Answer: D Vote an answer

Question #14

The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?

A. A Failures Mode Effect Analysis (FMEA) Matrix

B. A Business Value Add Analysis Matrix

C. A Root Cause Analysis Matrix

D. A Prioritization Matrix

Discussion 0

Correct Answer: D Vote an answer

Question #15

The Human Resources department has pre-selected 4 processes as candidates for BPM Implementation. They think all these 4 processes have equal business value. They hire a BPM analyst to identify 1 process for BPM Implementation. What questions must the BPM analyst ask in order to identify a process for implementing BPM.

A. 1. Does the process integrate with at least 3 systems?
2.Are tasks being communicated informally through emails and phone calls?
3.Is the same data entered multiple times into multiple systems?
4.Is there poor visibility into process performance?

B. 1. Does the process change frequently?
2.Are tasks being communicated informally through emails and phone calls?
3.Is the same data entered multiple times into multiple systems?
4.Is there poor visibility into process performance?

C. 1. Does the process change frequently?
2.Are tasks being communicated informally through emails and phone calls?
3.Does this project have enough IT challenges?
4.Does the process integrate with at least 3 systems?

D. 1. Is there poor visibility into process performance?
2.Does the process have ad-hoc events?
3.Is the same data entered multiple times into multiple systems?
4.Does this project have enough IT challenges?

Discussion 0

Correct Answer: B Vote an answer

Question #16

A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?

A. Exhibit B

B. Exhibit C

C. Exhibit D

D. Exhibit A

Discussion 0

Correct Answer: B Vote an answer

Question #17

A company needs to improve their hiring process using a Business Process Management System (BPMS). Currently, their hiring manager writes a free form email regarding a new open position and sends it to the HR manager for approval. The hiring manager wants to standardize this activity using a BPMS. How should the BPM analyst define this user story?

A. As a BPMS, I want to provide an electronic form to the Hiring Manager, so that the Hiring Manager can complete the request.

B. As a Hiring Manager, I want to complete the hiring request form and submit the form to the HR Manager, so that the HR Manager can review my request and make a decision on filling this position.

C. As a BPMS, I want to provide an electronic form instead of a document so that the data can be saved and retrieved for reporting purposes.

D. As a Hiring Manager, I want to have a user interface with all the fields necessary to complete the hiring request form, so that I can avoid using a word document.

Discussion 0

Correct Answer: B Vote an answer

Question #18

A BPM analyst is defining a mortgage loan approval process where the Business Process Management System (BPMS) will get the credit score of the applicant from the Credit Bureau and validate if the loan can be approved for the applicant. The BPM analyst must add this activity:

A. to a System Lane.

B. as an Ad-Hoc Event.

C. to both a Human Participant and System Lane.

D. to a Human Participant Lane who had the prior task.

Discussion 0

Correct Answer: A Vote an answer

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