ICDL ISEB-ITILV3 Exam Details & Actual Exam Questions

  • Exam Code/Number: ISEB-ITILV3
  • Exam Name/Title: ITIL Foundation Certificate in IT Service Management
  • Certification Provider: ICDL
  • Corresponding Certification: ICDL Certification
  • Certification Level: Foundation

ICDL ITIL Foundation Certificate in IT Service Management Exam Questions

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ICDL ISEB-ITILV3 Exam Overview:

Certification Vendor:AXELOS / PeopleCert (formerly ISEB / BCS)
Exam Name:ITIL Foundation Certificate in IT Service Management (ITIL v3)
Exam Number:ISEB-ITILV3
Available Languages:English, Japanese, French, German, Spanish
Exam Format:Multiple Choice, Closed Book
Related Certifications:ITIL 4 Foundation
ITIL Managing Professional
ITIL Strategic Leader
Passing Score:65% (26 out of 40 questions)
Certificate Validity Period:3 years (PeopleCert certification scheme; earlier ITIL v3 versions were lifelong)
Exam Duration:60 minutes
Real Exam Qty:40
Exam Price:USD 200–350 (varies by region and provider)
Recommended Training:AXELOS ITIL Resources
PeopleCert Official ITIL Training
Exam Registration:PeopleCert Official Registration
ITIL Certification Overview (PeopleCert)
Exam Way:Computer-based exam (online proctored or test center via PeopleCert)
Pre Condition:No formal prerequisites required; basic IT knowledge recommended
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation-5

ICDL ISEB-ITILV3 Exam Syllabus Topics:

SectionObjectives
Topic 1: Processes and Functions- Incident Management
- Configuration Management
- Change Management
- Release and Deployment Management
- Service Desk function
- Problem Management
Topic 2: Service Lifecycle- Service Operation
- Service Design
- Service Transition
- Continual Service Improvement (CSI)
- Service Strategy
Topic 3: Service Management as a Practice- Concepts of value creation through services
- Basic definitions and terminology
Topic 4: Roles and Responsibilities- Service Manager
- Service Owner
- Process Owner
Topic 5: Key Principles and Models- Value, utility, and warranty
- Processes and functions overview


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