ISEB BH0-001 Exam Details & Actual Exam Questions
- Exam Code/Number: BH0-001
- Exam Name/Title: IT Service Management Foundation
- Certification Provider: ISEB
- Corresponding Certification: ISEB Certification
- Exam Questions: 41
- Updated On: Sep,10 2026
- Certification Level: Foundation
ISEB IT Service Management Foundation Exam Questions
(37 Up Votes)ISEB BH0-001 Exam Overview:
| Certification Vendor: | ISEB / BCS |
|---|---|
| Exam Name: | IT Service Management Foundation |
| Exam Number: | BH0-001 |
| Related Certifications: | ITIL Intermediate BCS Specialist Certifications ITIL Expert |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% (26/40 correct answers) |
| Exam Price: | Approx. $180–$220 USD / £130–£160 GBP |
| Exam Format: | Closed book, Multiple choice, Single answer |
| Available Languages: | French, Dutch, Danish, Spanish, English, German |
| Certificate Validity Period: | Lifelong (no expiry) |
| Recommended Training: | Official ITIL Foundation Publications BCS Accredited Training Providers |
| Exam Registration: | BCS Official Registration PeopleCert Pearson VUE |
| Sample Questions: | ISEB BH0-001 Sample Questions |
| Exam Way: | Computer-based test (CBT) at authorized centers or online proctored |
| Pre Condition: | No formal prerequisites; open to all professionals |
| Official Syllabus URL: | https://www.bcs.org/category/16278 |
ISEB BH0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Operation | 25% | - Incident management - Event management - Access management - Service desk function - Problem management - Request fulfillment |
| Service Design | 20% | - Capacity management - IT service continuity management - Information security management - Service level management - Availability management - Supplier management - Design coordination |
| Introduction to IT Service Management | 15% | - Business value of IT service management - Overview of ITIL framework - Concept of service and service management |
| Continual Service Improvement | 10% | - Deming Cycle (Plan-Do-Check-Act) - CSI approach and metrics - Seven-step improvement process |
| Service Strategy | 15% | - Demand management - Value creation and service assets - Service portfolio management - Financial management for IT services |
| Service Transition | 15% | - Service asset and configuration management - Change management - Release and deployment management - Knowledge management |
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