ISEB BH0-009 Exam Details & Actual Exam Questions
- Exam Code/Number: BH0-009
- Exam Name/Title: ITSM Foundation Certificate in Problem & Incident Management
- Certification Provider: ISEB
- Corresponding Certification: ISEB Certification
- Exam Questions: 75
- Updated On: Sep,11 2026
- Certification Level: Foundation
ISEB ITSM Foundation Certificate in Problem & Incident Management Exam Questions
(56 Up Votes)ISEB BH0-009 Exam Overview:
| Certification Vendor: | ISEB / BCS |
|---|---|
| Exam Name: | ITSM Foundation Certificate in Problem & Incident Management |
| Exam Number: | BH0-009 |
| Exam Format: | Multiple Choice |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 75 |
| Related Certifications: | IT Service Management Foundation ITIL Foundation Certificate in IT Service Management |
| Passing Score: | 65% |
| Available Languages: | English |
| Certificate Validity Period: | Valid for life |
| Exam Price: | Approx. $150–$200 USD |
| Recommended Training: | BCS Accredited Training Providers |
| Exam Registration: | BCS The Chartered Institute for IT |
| Sample Questions: | ISEB BH0-009 Sample Questions |
| Exam Way: | Proctored paper-based or computer-based exam via authorized training/testing centers; exam retired, no longer available for new registration |
| Pre Condition: | No formal prerequisites; open to all IT staff and ITSM practitioners |
| Official Syllabus URL: | https://www.bcs.org/ |
ISEB BH0-009 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Relationships and Interfaces | 10% | - Interaction with Change, Configuration and Knowledge Management - Metrics, KPIs and continual improvement - Tools and supporting technologies |
| Problem Management | 35% | - Purpose, objectives and scope - Workarounds, Known Errors and Error Control - Problem resolution and prevention - Problem vs Incident; Reactive vs Proactive approaches - Root Cause Analysis (RCA) techniques - Problem identification, logging and categorization |
| Introduction to ITSM and ITIL Concepts | 15% | - ITIL framework overview - Basic IT Service Management principles - Key definitions: Service, Incident, Problem, Known Error |
| Incident Management | 40% | - Purpose, objectives and scope - Incident lifecycle: detection, logging, categorization, prioritization - SLAs, impact, urgency and prioritization matrix - Service Desk role and responsibilities - Diagnosis, escalation, resolution and closure |
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