ISEB BH0-012 Exam Details & Actual Exam Questions

Exam Questions: 166
Updated On: Sep,11 2026
Certification Level: Foundation

ISEB The Foundation® ITIL (2012 Onwards) Exam Questions

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Certification Vendor:	BCS / ISEB
Exam Name:	The Foundation® ITIL (2012 Onwards)
Exam Number:	BH0-012
Certificate Validity Period:	Typically no fixed expiry (subject to vendor policies)
Real Exam Qty:	40
Exam Format:	Multiple Choice
Exam Duration:	60 minutes
Passing Score:	65%
Available Languages:	Japanese, Chinese, Spanish, German, French, English, Portuguese
Exam Price:	Varies by test centre (typically ~$250–$350 USD)
Related Certifications:	ITIL Foundation Certificate in IT Service Management ITIL Intermediate Certifications
Sample Questions:	ISEB BH0-012 Sample Questions
Exam Way:	Computer-based (at accredited test centres) or online proctored
Pre Condition:	No formal prerequisites
Official Syllabus URL:	https://www.bcs.org/qualifications-and-certifications/

Section	Objectives
Topic 1: Continual Service Improvement	- Improvement Models and Metrics 1. Feedback and Measurement 2. Process Enhancement Techniques
Topic 2: Service Design	- Design Concepts and Process Integration 1. Availability, Capacity, and Continuity Management 2. Service Catalogue and SLA Management
Topic 3: Service Operation	- Operational Processes and Functions 1. Incident and Problem Management 2. Event and Request Fulfilment
Topic 4: Service Transition	- Transition Planning and Support 1. Change and Release Management 2. Knowledge and Configuration Management
Topic 5: Service Strategy	- Purpose and Objectives of Service Strategy 1. Strategic Service Management Principles 2. Value Creation and Business Alignment