ISEB BH0-012 Actual Free Exam Questions & Community Discussion
Which of the following options is a hierarchy that is used in knowledge management?
Correct Answer: A
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Which one of the following includes four stages called Plan, Do, Check and Act?
Correct Answer: D
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What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
Correct Answer: B
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Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Correct Answer: D
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Which of the following is service transition planning and support NOT responsible for?
Correct Answer: D
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Which two processes will contribute MOST to enabling effective problem detection?
Correct Answer: A
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In terms of adding value to the business, which one of the following describes service operation's contribution?
Correct Answer: B
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Which of the following BEST describes partners' in the phrase people, processes, products and partners"?
Correct Answer: B
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Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record
1. Incident model
2. Known error record
Correct Answer: B
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What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
Correct Answer: B
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