ITIL ITIL-4-Foundation Actual Free Exam Questions & Community Discussion
Which of the following is the MOST important for effective incident management?
Correct Answer: C
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Which is a key requirement for successful service level agreements (SLAs)?
Correct Answer: C
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A good way to apply the ITIL guiding principle 'focus on value' is to:
Correct Answer: A
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Which practice ensures that a variety of access channels are available for users to report issues?
Correct Answer: B
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Identify the missing word in the following sentence.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.
The purpose of the service configuration management practice to to ensure mat accurate and reliable information about the configuration of [?], and the is that support mem, is available when and where it to needed.
Correct Answer: C
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What is defined as "any component that needs to be managed in order to deliver an IT service"?
Correct Answer: C
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Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
Sponsor is the role that authorizes budget for service [?)
Correct Answer: A
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