ITIL ITIL-DSV Actual Free Exam Questions & Community Discussion

A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:

Which charging mechanism could cause the price of a service to change depending on the time of day?

The IT Manager of an organization is drafting the business case to move to the public cloud. The IT Manager seeks your advice to understand the approach that can be considered. What is the best approach that you will suggest?

An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

Which marketing technique helps to understand the needs of consumers by tracking their behavior?

A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

Which TWO are examples that can be handled as service requests?
1. A customer asks a service provider to design an app for staff to submit vacation requests
2. A staff member asks for a new barcode scanner from an internal IT department
3. A manager requires swift changes to user access rights for an employee
4. A service provider establishes a channel for users to submit emergency changes

In consideration to the complaints of long waiting times, an organization wants to improve its service desk.
Which is the most appropriate action that the Service Desk Manager should consider?

A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?