ITIL ITIL-Practitioner Exam Details & Actual Exam Questions
- Exam Code/Number: ITIL-Practitioner
- Exam Name/Title: ITIL Practitioner Certification - IT Service Management
- Certification Provider: ITIL
- Corresponding Certification: ITIL Practitioner Certification
- Exam Questions: 40
- Updated On: Oct,21 2026
- Certification Level: Practitioner
ITIL Practitioner Certification - IT Service Management Exam Questions
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(60 Up Votes)ITIL ITIL-Practitioner Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® Practitioner - IT Service Management |
| Exam Number: | ITIL-Practitioner |
| Exam Duration: | 135 minutes |
| Exam Price: | $280–$350 USD |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 40 |
| Exam Format: | Open-book, Scenario-based multiple choice |
| Related Certifications: | ITIL 4 Foundation ITIL v3 Foundation ITIL Expert ITIL Intermediate |
| Passing Score: | 70% (28/40) |
| Available Languages: | Japanese, French, English, German, Latin American Spanish |
| Recommended Training: | AXELOS Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration AXELOS Certification Page |
| Sample Questions: | ITIL ITIL-Practitioner Sample Questions |
| Exam Way: | Online proctored or onsite at accredited test centers |
| Pre Condition: | ITIL v3 Foundation or ITIL 4 Foundation certification |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management/itil-practitioner |
ITIL ITIL-Practitioner Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Communication and Measurement | 15% | - Effective communication planning - Metrics and measurement frameworks - Reporting and using data |
| Topic 2: Organizational Change Management | 20% | - Overcoming resistance to change - Change management principles - Stakeholder engagement |
| Topic 3: Continual Service Improvement (CSI) Approach | 25% | - CSI model and steps - Adapting and adopting ITIL - Improvement initiatives |
| Topic 4: Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |
| Topic 5: Key Concepts and Guiding Principles | 25% | - Nine ITIL guiding principles - ITIL service management concepts - Four dimensions of service management |
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