ITIL ITIL4-DPI Exam Details & Actual Exam Questions

  • Exam Code/Number: ITIL4-DPI
  • Exam Name/Title: ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • Certification Provider: ITIL
  • Corresponding Certification: ITIL 4 Strategist
  • Exam Questions: 42
  • Updated On: Jul,26 2026
  • Certification Level: Intermediate (Managing Professional / Strategic Leader)

ITIL 4 Strategist: Direct, Plan and Improve (DPI) Exam Questions

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ITIL ITIL4-DPI Exam Overview:

Certification Vendor:PeopleCert / AXELOS
Exam Name:ITIL 4 Strategist: Direct, Plan and Improve (DPI)
Exam Number:ITIL4-DPI
Exam Price:USD 495
Available Languages:English, German, Spanish, Japanese, Chinese (Simplified), French
Exam Format:Multiple Choice
Real Exam Qty:40
Passing Score:70%
Exam Duration:90 minutes
Certificate Validity Period:3 Years (to maintain certification status via CPD or re-registration)
Related Certifications:ITIL 4 Managing Professional (MP)
ITIL 4 Strategic Leader (SL)
Sample Questions:ITIL ITIL4-DPI Sample Questions
Exam Way:Online (PeopleCert Remote Proctoring) or On-site (Test Center)
Pre Condition:Candidates must hold the ITIL 4 Foundation certificate.
Official Syllabus URL:https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-strategist-direct-plan-and-improve-2695

ITIL ITIL4-DPI Exam Syllabus Topics:

SectionObjectives
Understand the role of governance, risk and compliance- Management of risk
- Risk
  • 1. Risk identification
  • 2. Risk assessment
  • 3. Risk mitigation
- Compliance
  • 1. Policy compliance
  • 2. Regulatory compliance
- Governance
  • 1. Governance of service management
  • 2. Governance of IT
Understand and use key principles and methods of continual improvement- Toyota Kata
- Agile
- Continual improvement model
- Lean
- Build an improvement roadmap
- Assessment
- Six Sigma
Understand and use the principles and methods of Organizational Change Management (OCM)- Organizational culture
- Resistance management
- Change leadership
- Communication
- Stakeholder management
Understand and use key principles and methods of direction and planning- Place decision-making authority at the correct level
- Define effective policies, controls and guidelines
- Strategic planning
- Operational planning
- Business planning
- Cascade goals and requirements
Understand the key concepts of Direct, Plan and Improve- Risks
- Planning
  • 1. Rolling planning
  • 2. Short-term planning
  • 3. Long-term planning
- Direction
  • 1. Vision
  • 2. Goals
  • 3. Guiding principles
- Improvement
  • 1. Iterative and sequential
  • 2. Continual improvement
  • 3. Advocacy and buy-in
- Methods
- Operating model
Understand and use key principles and methods of measurement and reporting- Types of metrics
- Basics of measurement and reporting
- Interpreting reports
- Define metrics and KPIs


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