Microsoft MB2-714 Actual Free Exam Questions & Community Discussion

You have a queue named Support.
You need to ensure that when a customer who has an active entitlement sends an email message to the
Support queue, a case record is created automatically.
Which three field values should you set for the new automatic record creation and update rule? Each correct answer presents part of the solution.

You are working on a task from a queue. You fail to finish before the end of your shift. You need to ensure that the users on the next shift can What should you do?

You need to locate recently created records that reference Feature A.
What should you do?

Your company has a Dynamics CRM organization that uses a FieldOne solution. A customer calls your company's Help Desk to report a failed device.
You schedule a technician to resolve the issue.
You need to identify which notification methods can be used to notify the technician.
What are two possible notification methods? Each correct answer presents a complete solution.

You have a routing rule set that routes cases to various queues. The rule set is activated.
You need to identify in which scenarios the routing rule will be applied to a case.
Which three scenarios should you Identify? Each correct answer presents a complete solution.

You manage a team of five customer service agents.
You need to view all of the cases that were opened during the last seven days and to view all of the open activities. What should you do?

You have a Dynamics CRM organization that has Unified Service Desk implemented.
The system administrator recently made several configuration changes to Unified Service Desk from within CRM.
Users report that they fail to see any of the changes in the Unified Service Desk client. The changes are visible from CRM.
You need to ensure that the changes are visible from the Unified Service Desk client.
What should you do?

A user named User1 creates a personal dashboard that contains the following:
* Two system charts
* A personal view
* A system view
* An iFrame
User1 shares the dashboard with a user named User2.
You need to identify which additional item must be shared with User2 to ensure that User2 can view all the contents of the dash board .
Which item should you identify?

A task activity is assigned to a user named SalesUser1.
After reviewing the task activity, SalesUser1 identifies that the activity must be handled by customer service.
SalesUser1 needs to send the task activity to a queue named Customer Service Queue.
SalesUser1 opens the task activity.
What should SalesUser1 do next?

You recently created several customer feedback surveys. You gather the results of the surveys. You need to analyze the results of the surveys. What should you use?