Microsoft MB2-718 Actual Free Exam Questions & Community Discussion
You are creating an interactive service hub dashboard.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
You need to control the display color for data embedded in the chart
Which two field types should you configure? Each correct answer presents a complete solution.
Correct Answer: A,D
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You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk
(USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?
(USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?
Correct Answer: B
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Which statement defines a User Interface Integration (UH) action?
Correct Answer: D
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You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?
Correct Answer: B
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You have a Microsoft Dynamics 365 environment. You implement Field Service and create a Field Service Agreement for a specific account
Where should you define the preferred resource?
Where should you define the preferred resource?
Correct Answer: D
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You have a Microsoft Dynamics 365 environment You implement Field Service.
You need to set up a service task type.
Which three fields, components, or relationships are available when you create a new service task type? Each correct answer presents a complete solution.
You need to set up a service task type.
Which three fields, components, or relationships are available when you create a new service task type? Each correct answer presents a complete solution.
Correct Answer: A,C,E
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Which three statements regarding Voice of The Customer are true. Each correct answer presents a complete solution.
Correct Answer: A,D,E
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You manage a Microsoft Dynamics 365 deployment for Contoso, Ltd.
You need to provide users the URL to their Microsoft Dynamics 365 Online interactive service hub.
What is the URL format for the Microsoft Dynamics 365 Online interactive service hub?
You need to provide users the URL to their Microsoft Dynamics 365 Online interactive service hub.
What is the URL format for the Microsoft Dynamics 365 Online interactive service hub?
Correct Answer: B
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You are deploying a Unified Service Desk (USD) application.
For which three scenarios can you attach an action call? Each correct answer presents a complete solution.
For which three scenarios can you attach an action call? Each correct answer presents a complete solution.
Correct Answer: A,B,D
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