Microsoft MS-721 Actual Free Exam Questions & Community Discussion

  • Exam Code/Number: MS-721
  • Exam Name/Title: Collaboration Communications Systems Engineer
  • Certification Provider: Microsoft
  • Corresponding Certification: Microsoft 365 Certified
  • Exam Questions: 276
  • Updated On: May 30, 2026
You have a Microsoft Teams Phone deployment.
You need to ensure that users can enter their emergency address into the Teams client.
Which setting should you configure?
Correct Answer: D Vote an answer
You have a Microsoft Teams deployment.
You plan to use a SkypeSettings.xml file to deploy Teams Rooms.
Which two actions can you perform in the file? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D Vote an answer
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You have a Microsoft Teams Phone deployment.
When you attempt to deploy a Session Border Controller (SBC) named sfac1xontoso.com. you receive the following error message: " We cant use the " SBCl-Contoso.com " domain as it hasn ' t been set up in the organization. Try agaax. If you continue to have problems, contact Microsoft customer support. " You need to add the SBC to the tenant.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Correct Answer:
You have a Microsoft Teams deployment that contains two users named Userl and User2. You need to plan a webinar that meets the following requirements:
* User1 must be able to control the availability of the whiteboard and shared notes.
* User2 must be able to customize the webinar ' s theme and enable a green room.
Which role should you assign to each user? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
You have a Teams Phone deployment that has users in Canada and the United States.
You have a Session Border Controller (SBQ in Calgary and an SBC In New York City. Both SBCs are connected to Direct Routing. You plan to implement toll bypass for the users in Canada. The solution must meet the following requirements:
* Prioritize the New York City SBC for calls to numbers in the United States.
* Leverage the Calgary SBC for resiliency if the New York City SBC is unavailable.
You create a PSTN usage named Canada and associate this policy to a voice routing policy.
Which two voice routes should you create with the Canada PSTN usage? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer: B,D Vote an answer
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You have a Microsoft Teams Phone deployment.
You have Teams devices located in meeting rooms and public areas.
You need to turn on Device lock for the devices.
What should you configure?
Correct Answer: A Vote an answer
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You have a Microsoft Teams Phone deployment.
You have a dial plan that contains the following normalization rule:
* Pattern: ^8?(\d{7})$
* Translation: +1330$1
How will the phone numbers be normalized? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
Your company uses Microsoft Teams Calling Plans.
The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities.
You migrate the users to Teams.
You need to ensure that you have phone numbers that you can assign to the users.
Solution: From the Microsoft Teams admin center, you place a new order for user numbers.
Does this meet the goal?
Correct Answer: B Vote an answer
You need to assign a license to users to meet the technical requirements.
How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/powershell/module/microsoft.graph.users.actions/set-mguserlicense?
view=graph-powershell-beta
https://docs.microsoft.com/en-us/skypeforbusiness/skype-for-business-and-microsoft-teams-add-on-licensing
/assign-skype-for-business-and-microsoft-teams-licenses
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Device in the Microsoft Teams admin center, you select IP Phones, select the Configuration profiles tab, select Standard Phone Policy, and select Assigned devices.
Does this meet the goal?
Correct Answer: B Vote an answer
You have a Microsoft Teams deployment.
You have two groups that have meeting requirements as shown in the following table.

You need to recommend which type of meeting to use for the groups.
What should you recommend for each group? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
You have a Microsoft Teams Phone deployment in an office.
When a user dials an emergency number, the safety team for the office is notified.
Your company opens a new office that has a Teams Phone deployment
You need to ensure that the safety team for the new office is notified when an emergency call is placed from that office.
How should you complete the PowerShell script? To answer, drag the appropriate values to the correct targets. Each value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:
You have a Teams Phone deployment.
When you review the Server - Client summary reports in Teams, you discover that Wired inside data is unavailable as shown in the following exhibit.

You need to review the monthly and daily trends in the reports.
What should you do?
Correct Answer: A Vote an answer
You have a Microsoft Teams Phone deployment.
You need to create two call queues named CQ1 and CQ2. The solution must meet the following requirements:
CQ1 must balance incoming calls so that each call agent receives the same number of calls

Calls received by CQ2 must ring all call agents simultaneously

What should you configure for each requirement? To answer, drag the appropriate routing methods to the correct requirements. Each routing method may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation:

Box 1: Round robin
CQ1 must balance incoming calls so that each call agent receives the same number of calls Round robin balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This routing method may be desirable in an inbound sales environment to assure equal opportunity among all the call agents.
Box 2: Attendant routing
Calls received by CQ2 must ring all call agents simultaneously
Attendant routing rings all agents in the queue at the same time.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
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