Oracle 1Z0-465 Exam Details & Actual Exam Questions
- Exam Code/Number: 1Z0-465
- Exam Name/Title: Oracle RightNow CX Cloud Service 2012 Essentials
- Certification Provider: Oracle
- Corresponding Certification: Oracle Applications
- Exam Questions: 80
- Updated On: Sep,22 2026
- Certification Level: Specialist
Oracle RightNow CX Cloud Service 2012 Essentials Exam Questions
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(21 Up Votes)Oracle 1Z0-465 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow CX Cloud Service 2012 Essentials |
| Exam Number: | 1Z0-465 |
| Passing Score: | 60% |
| Exam Price: | USD 245 |
| Exam Duration: | 150 minutes |
| Available Languages: | English |
| Certificate Validity Period: | No official data available |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | OPN Certified Specialist Oracle Applications |
| Recommended Training: | RightNow Customer Service Administration RightNow Customer Portal Designer |
| Exam Registration: | Oracle University Pearson VUE |
| Sample Questions: | Oracle 1Z0-465 Sample Questions |
| Exam Way: | Proctored at Pearson VUE test centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience and training |
| Official Syllabus URL: | https://education.oracle.com/oracle-rightnow-cx-cloud-service-2012-essentials/trackp_1949 |
Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Staff Management | 12% | - Password policies and security settings - Staff accounts and profiles |
| Application Appearance | 15% | - Agent scripts - Customizable menus and agent workflow - Workspaces and navigation sets |
| Site Configuration Administration | 20% | - Custom fields and objects - Mailboxes and interface configuration - Service level agreements - Business rules and standard text |
| Feedback, Chat & Customer Portal | 5% | - Customer Portal basics - Surveys and feedback management - Chat and co-browse configuration |
| Answer Management Administration | 18% | - Search priority words and dictionaries - Knowledge base components - Access levels and permissions |
| RightNow Analytics | 8% | - Standard and custom reports - Scheduled reports and dashboards |
| Incident Management | 12% | - Incident lifecycle and statuses - Guided assistance setup |
| Oracle RightNow Overview | 10% | - Purpose and components of Customer Experience |
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