Oracle 1Z0-996-21 Exam Details & Actual Exam Questions
- Exam Code/Number: 1Z0-996-21
- Exam Name/Title: Oracle Utilities Customer Cloud Service 2021 Implementation Essentials
- Certification Provider: Oracle
- Corresponding Certification: Oracle Utilities Customer Cloud
- Exam Questions: 72
- Updated On: Oct,11 2026
- Certification Level: Specialist
Oracle Utilities Customer Cloud Service 2021 Implementation Essentials Exam Questions
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(44 Up Votes)Oracle 1Z0-996-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-996-21 |
| Available Languages: | Traditional Chinese, English, Japanese, Korean, Simplified Chinese, Spanish, Brazilian Portuguese, French, German |
| Exam Price: | $245 USD |
| Certificate Validity Period: | Valid for 18 months; subject to Oracle Cloud Recertification Policy |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Select, Multiple Choice |
| Passing Score: | 68% |
| Recommended Training: | Oracle Utilities Customer Cloud Service 2021 Implementation Training |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: | Oracle 1Z0-996-21 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience and recommended training strongly advised |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-cloud-service-2021-implementation-essentials/pexam_1Z0-996-21 |
Oracle 1Z0-996-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Payments & Adjustments | 15% | - Manage payments, overpayments, and distribution - Configure and process adjustments |
| Credit & Collections | 12% | - Set up collection processes - Configure overdue debt management |
| Devices & Measuring Components | 15% | - Define device and measuring component concepts - Configure device types and configurations |
| Measurements, VEE & Usage | 15% | - Configure usage calculations and subscriptions - Explain measurement lifecycle and VEE rules |
| Customer Information & Financial Transactions | 15% | - Maintain and manage customer information - Configure account and financial data |
| Service Order & Fieldwork | 10% | - Manage install events and service points - Understand service order orchestration |
| Billing & Rate Management | 18% | - Apply rates, proration, and bill factors - Configure bill segments and calculations |
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