Oracle 1Z1-1038 Actual Free Exam Questions & Community Discussion
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
What are the two options that you would suggest to streamline this contact center training program?
Correct Answer: D,E
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Which three features can be configured in advanced routing?
Correct Answer: A,B,C
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Which four view modes are available in the Report Editor?
Correct Answer: A,B,D,E
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How can you enable add-ins to run locally without uploading it to the server?
Correct Answer: A
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In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?
What is the quickest solution to speed up incident workspace loading?
Correct Answer: B
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Which two components can be edited in a standard report?
Correct Answer: A,C
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How frequently does Oracle release a new version of a product?
Correct Answer: D
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