Oracle 1Z1-1064 Exam Details & Actual Exam Questions
- Exam Code/Number: 1Z1-1064
- Exam Name/Title: Oracle Engagement Cloud 2019 Implementations Essentials
- Certification Provider: Oracle
- Corresponding Certification: Oracle Engagement Cloud Service
- Exam Questions: 76
- Updated On: Sep,19 2026
- Certification Level: Specialist
Oracle Engagement Cloud 2019 Implementations Essentials Exam Questions
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(32 Up Votes)Oracle 1Z1-1064 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Engagement Cloud 2019 Implementations Essentials |
| Exam Number: | 1Z0-1064 |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 24 months |
| Exam Price: | USD 245 |
| Passing Score: | 68% |
| Related Certifications: | Oracle B2B Service Implementation Specialist Oracle Fusion Service Implementation Professional |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Recommended Training: | Oracle B2B Service: Administration and Implementation Oracle Engagement Cloud: Implement Service Applications |
| Exam Registration: | Oracle University Exam Registration Pearson VUE Scheduling |
| Sample Questions: | Oracle 1Z1-1064 Sample Questions |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in implementing Oracle Engagement Cloud or similar cloud service applications |
| Official Syllabus URL: | https://education.oracle.com/oracle-engagement-cloud-2019-implementations-essentials/pexam_1Z0-1064 |
Oracle 1Z1-1064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Communication & Integration | 15% | - CTI integration and configuration - Inbound and outbound email setup - Integration architecture overview - Email templates and notifications |
| Engagement Cloud Setup & Customization | 15% | - Functional Setup Manager (FSM) usage - Enable Engagement Cloud features - Service Catalog configuration - Customization mechanisms |
| Digital Customer Service (DCS) | 20% | - DCS security and roles - Deploy and customize DCS application - Themes, templates, and pages - DCS architecture and components |
| Knowledge Management & Omnichannel | 15% | - Agent notifications configuration - Omnichannel communication setup - Knowledge management enablement |
| Service Request Management | 20% | - SR creation and handling setup - SR assignment mapping - Common SR processing activities - SR category configuration |
| Entitlements & Security | 15% | - Entitlement concepts: coverage and milestones - Roles, privileges, and access control - Engagement Cloud security model |
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