Oracle 1z0-1036-21 Exam Details & Actual Exam Questions

  • Exam Code/Number: 1z0-1036-21
  • Exam Name/Title: Oracle CX Social 2021 Certified Implementation Essentials
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Certification
  • Certification Level: Professional

Oracle CX Social 2021 Certified Implementation Essentials Exam Questions

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Oracle 1z0-1036-21 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle CX Social 2021 Certified Implementation Essentials
Exam Number:1Z0-1036-21
Exam Format:Multiple choice, Scenario-based questions
Exam Duration:90 minutes
Available Languages:English
Passing Score:65%
Related Certifications:Oracle Social Cloud
Oracle CX Sales
Oracle CX Marketing
Real Exam Qty:55-65
Exam Price:$245 USD
Recommended Training:Oracle University CX Social Training
Exam Registration:Oracle Certification Registration
Exam Way:Online proctored or test center exam
Pre Condition:Recommended knowledge of Oracle CX applications and basic social media management concepts
Official Syllabus URL:https://education.oracle.com

Oracle 1z0-1036-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: User and Access Management- Roles and permissions
- Team and workspace management
Topic 2: Publishing and Engagement- Engagement workflows and responses
- Content publishing and scheduling
Topic 3: Oracle CX Social Overview- Key use cases and business value
- Platform capabilities and positioning
Topic 4: Social Listening and Monitoring- Sentiment and trend analysis
- Keyword tracking and monitoring streams
Topic 5: Configuration and Setup- Channel setup and integration
  • 1. API and integration setup with Oracle CX suite
    • 2. Social channel connectivity (Facebook, X/Twitter, Instagram)
      - System configuration basics
      Topic 6: Reporting and Analytics- Performance metrics and insights
      - Dashboard configuration
      Topic 7: Governance and Compliance- Data governance and compliance controls
      - Approval workflows


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