Oracle 1z0-628 Exam Details & Actual Exam Questions

  • Exam Code/Number: 1z0-628
  • Exam Name/Title: Oracle Field Service Cloud Service 2018 Implementation Essentials
  • Certification Provider: Oracle
  • Corresponding Certification: Oracle Service Cloud
  • Exam Questions: 133
  • Updated On: Sep,21 2026
  • Certification Level: Implementation Specialist

Oracle Field Service Cloud Service 2018 Implementation Essentials Exam Questions

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Oracle 1z0-628 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Field Service Cloud Service 2018 Implementation Essentials
Exam Number:1Z0-628
Real Exam Qty:80
Related Certifications:Oracle Field Service Cloud 2018 Certified Implementation Specialist
Exam Format:Multiple Choice
Passing Score:68%
Exam Price:USD 245
Exam Duration:120 minutes
Certificate Validity Period:Oracle certification policy applicable at exam release date
Available Languages:English
Sample Questions:Oracle 1z0-628 Sample Questions
Exam Way:Pearson VUE testing center or Oracle-authorized online proctored delivery (subject to Oracle policies at the time of exam availability).
Pre Condition:No mandatory prerequisite exam. Oracle recommends hands-on Oracle Field Service Cloud implementation experience and related training.
Official Syllabus URL:https://education.oracle.com

Oracle 1z0-628 Exam Syllabus Topics:

SectionObjectives
Quota and Booking- Quota Management
  • 1. Capacity allocation
  • 2. Quota configuration
- Booking Management
  • 1. Time slot management
  • 2. Booking rules
Scheduling and Routing- Calendars and Capacity
  • 1. Resource calendars
  • 2. Capacity management
- Routing Plans
  • 1. Routing optimization
  • 2. Routing parameters
Integration and Administration- System Administration
  • 1. Monitoring and troubleshooting
  • 2. Configuration management
- Integration Framework
  • 1. Outbound integrations
  • 2. Inbound integrations
Activity and Work Management- Work Skills and Work Zones
  • 1. Zone configuration
  • 2. Skill assignment
- Activities and Activity Types
  • 1. Activity properties
  • 2. Activity lifecycle
Core Configuration- Resources and Resource Types
  • 1. Resource hierarchy
  • 2. Resource properties
- Users and User Types
  • 1. User configuration
  • 2. Authentication and access control
Business Rules and Automation- Notifications and Messaging
  • 1. Customer communications
  • 2. Message scenarios
- Business Rules
  • 1. Rule execution logic
  • 2. Rule configuration


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