Oracle 1z0-981 Actual Free Exam Questions & Community Discussion

Exam Code/Number: 1z0-981
Exam Name/Title: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud

Exam Questions: 73
Updated On: Aug 18, 2026

Question #17

You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A. syndicate chat widget

B. business rules

C. configuration settings

D. proactive chat widget

Discussion 0

Correct Answer: A Vote an answer

Question #18

How frequently does Oracle release a new version of a product?

A. Once in four months

B. Once in six months

C. Every month

D. Once in three months

Discussion 0

Correct Answer: D Vote an answer

Question #19

What are the three different types of pull policy for queues?

A. First Due

B. Standard

C. Manual

D. Advanced

E. Strict Priority

F. Round Robin

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #20

You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A. Validate the template.

B. Save the deployment.

C. Accept the changes.

D. Enable the global template.

Discussion 0

Correct Answer: B Vote an answer

Question #21

A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A. Tuesday 11 AM

B. Saturday 4 PM

C. Monday 10 AM

D. Saturday 6 PM

Discussion 0

Correct Answer: B Vote an answer

Question #22

For which three reasons should you recommend using workflows?

A. They reduce human error.

B. They guide agents through complex customer interactions and data updates.

C. They help customers find relevant knowledge answers.

D. They promote efficiency.

E. They can sort incidents raised by a contact.

Discussion 0

Correct Answer: A,B,D Vote an answer

Question #23

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A. Create a report for the survey scores.

B. Write a business rule to reopen the case.

C. Create a transactional survey.

D. Create a polling survey.

E. Schedule the survey on a daily basis.

F. Assign scores to the survey questions and set the status field based on the responses.

Discussion 0

Correct Answer: B,C,F Vote an answer

Question #24

Which four statements are true about reports?

A. All the permissions from an imported report remain unchanged after an export.

B. Reports are shared between interfaces.

C. Reports are not common across the interface.

D. After a report is published, the report data remains unchanged even as the knowledge base is updated.

E. Reports must be exported manually in all interfaces.

F. Published reports can be modified.

G. The owner of a report remains the same even if the report is imported by some other user.

Discussion 0

Correct Answer: A,C,E,F Vote an answer

Download Free Oracle 1z0-981 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1z0-981 exam.