ServiceNow CSA Exam Details & Actual Exam Questions
- Exam Code/Number: CSA
- Exam Name/Title: ServiceNow Certified System Administrator
- Certification Provider: ServiceNow
- Corresponding Certification: Certified System Administrator
- Exam Questions: 532
- Updated On: Oct,27 2026
- Certification Level: Associate
ServiceNow Certified System Administrator Exam Questions
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(36 Up Votes)ServiceNow CSA Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator (CSA) |
| Exam Number: | CSA |
| Related Certifications: | ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist |
| Exam Price: | 300 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 60 |
| Available Languages: | English, Japanese, Simplified Chinese |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 24 months |
| Passing Score: | 70% |
| Recommended Training: | ServiceNow System Administrator (CSA) Course - Now Learning ServiceNow Fundamentals Training |
| Exam Registration: | ServiceNow Now Learning Certification Portal ServiceNow Training and Certification |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam via ServiceNow certification system |
| Pre Condition: | Recommended completion of ServiceNow Administration Fundamentals training (Now Learning platform). |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ServiceNow Platform Fundamentals | - Navigation and user interface - Lists, forms, and filters - Platform architecture and components |
| Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Service Management Applications | - Change and request management - Service catalog and request fulfillment - Knowledge management - Incident and problem management |
| Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
| Data Management | - Tables and CMDB basics - Import sets and data loading |
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