Pegasystems PEGACPBA73V1 Actual Free Exam Questions & Community Discussion
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
Where do you configure the service level to meet this requirement?
Correct Answer: D
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You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days.
To meet this requirement you need to set the ___________ in the service level to 5 days.
To meet this requirement you need to set the ___________ in the service level to 5 days.
Correct Answer: D
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Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
Correct Answer: C
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An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order.
How do you configure the approvals in the application?
How do you configure the approvals in the application?
Correct Answer: A
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In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a_______________.
To meet this requirement, you design a case with a_______________.
Correct Answer: C
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