Pegasystems PEGACPDC23V1 Exam Details & Actual Exam Questions

  • Exam Code/Number: PEGACPDC23V1
  • Exam Name/Title: Certified Pega Decisioning Consultant 23
  • Certification Provider: Pegasystems
  • Corresponding Certification: Pegasystems Certification
  • Certification Level: Professional

Pegasystems Certified Pega Decisioning Consultant 23 Exam Questions

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Pegasystems PEGACPDC23V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Certified Pega Decisioning Consultant 23
Exam Number:PEGACPDC23V1
Real Exam Qty:60
Related Certifications:Certified Pega Lead Decisioning Architect
Certified Pega Data Scientist
Exam Format:Multiple choice, Drag and drop, Scenario
Exam Duration:90 minutes
Passing Score:70%
Available Languages:English
Exam Way:Onsite or Online Proctored (via Pearson VUE)
Pre Condition:Decisioning Consultant
Official Syllabus URL:https://academy.pega.com/exam/certified-pega-decisioning-consultant-0

Pegasystems PEGACPDC23V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Business agility in 1:1 customer engagement10%- Change management process
- Implementing business changes using Revision Manager
- Building your business operations team
- Updating existing actions
- Agility in a customer engagement project
- Lifecycle of a change request
- Launching new offer on web
Topic 2: Next-Best-Action concepts10%- One-to-one customer engagement
- Optimize next-best-action strategy
- Optimize customer value in contact center
- Essentials of always-on outbound
- Define the starting population
Topic 3: AI and Arbitration8%- Prioritize with business levers
- Action arbitration
- Action prioritization with AI
Topic 4: Decision strategies25%- Create and understand decision strategies
- Create engagement strategies using customer credit score
Topic 5: Contact policy and volume constraints13%- Avoid overexposure on outbound
- Limit action volume on outbound
- Avoid overexposure of actions
Topic 6: Engagement policies12%- Customer journeys
- Define customer engagement policies
- Create an engagement strategy
Topic 7: Actions and treatments12%- Define and manage customer actions
- Present a single offer on the web
- Define an action for outbound
Topic 8: Channels10%- Share action details with third-party distributors
- Real-time containers
- Create a real-time container
- Send offer emails


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