Pegasystems PEGAPCDC86V1 Exam Details & Actual Exam Questions

  • Exam Code/Number: PEGAPCDC86V1
  • Exam Name/Title: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Certification Provider: Pegasystems
  • Corresponding Certification: Pega PCDC
  • Exam Questions: 60
  • Updated On: Jul,22 2026
  • Certification Level: Associate

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Exam Questions

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Pegasystems PEGAPCDC86V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Pega Certified Decisioning Consultant (PCDC) 86V1
Exam Number:PEGAPCDC86V1
Related Certifications:Pega Certified Decisioning Consultant
Exam Format:Multiple Choice, Scenario-based Questions, Drag and Drop
Certificate Validity Period:No fixed expiration announced; certification remains valid for the corresponding Pega version
Available Languages:English
Exam Price:USD 175
Exam Duration:90 minutes
Real Exam Qty:60
Passing Score:70%
Sample Questions:Pegasystems PEGAPCDC86V1 Sample Questions
Exam Way:Pearson VUE Testing Center or Pearson VUE Online Proctored Exam
Pre Condition:Completion of the Pega Decisioning Consultant training path is recommended. No mandatory prerequisite certification is generally required.
Official Syllabus URL:https://academy.pega.com

Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement Policies12%- Policy Configuration
  • 1. Suitability rules
  • 2. Eligibility rules
  • 3. Customer journeys
  • 4. Engagement strategies
  • 5. Applicability rules
Topic 2: Next-Best-Action Concepts10%- Customer Engagement Fundamentals
  • 1. Optimize customer value
  • 2. One-to-one customer engagement
  • 3. Always-on outbound concepts
  • 4. Define target populations
Topic 3: Business Agility in Customer Engagement10%- Operational Excellence
  • 1. Business operations processes
  • 2. Change management
  • 3. Revision management
  • 4. Offer lifecycle management
Topic 4: Channels10%- Channel Integration
  • 1. Real-time containers
  • 2. Third-party channel integration
  • 3. Email channel configuration
  • 4. Web channel implementation
Topic 5: Actions and Treatments12%- Action Management
  • 1. Define and manage actions
  • 2. Configure outbound offers
  • 3. Configure web offers
Topic 6: Decision Strategies25%- Strategy Design
  • 1. Decision strategy components
  • 2. Filtering and prioritization
  • 3. Adaptive analytics
  • 4. Aggregation components
  • 5. Credit risk and customer score strategies
Topic 7: AI and Arbitration8%- Decision Prioritization
  • 1. Prioritization formulas
  • 2. Business value and weighting
  • 3. Action arbitration
  • 4. Propensity and adaptive models
Topic 8: Contact Policy and Volume Constraints13%- Contact Governance
  • 1. Contact policies
  • 2. Avoid customer overexposure
  • 3. Volume constraints
  • 4. Outbound communication limits


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