SAP C_BOSUP_90 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C_BOSUP_90
Exam Name/Title: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate

Exam Questions: 80
Updated On: Jun 02, 2026

Question #33

What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A. SAP system backup

B. Ramp-up support

C. Robust Service Level Agreements (SLA)

D. 7 x 24 root cause analysis

Discussion 0

Correct Answer: C,D Vote an answer

Question #34

What characterizes On the Job Enablement sessions?

A. They are not available to Channel partners.

B. They are chargeable add-ons.

C. They are open workshops.

D. They are workshops coordinated by the Partner Services Adviser (PSA).

Discussion 0

Correct Answer: D Vote an answer

Question #35

You have picked a message from the queue.
What are your next steps? (Choose two)

A. Ask the customer for their usernames and passwords.

B. Get a thorough understanding of the issue from the information given in the message.

C. Search for notes and confirmed messages.

D. Try to guess what the customer might want to have.

Discussion 0

Correct Answer: B,C Vote an answer

Question #36

What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A. 2 hours

B. 4 hours

C. 1 hour

D. 8 hours

Discussion 0

Correct Answer: B Vote an answer

Question #37

What is the definition of Initial Reaction Time (IRT)?

A. The overall time taken to process the message.

B. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.

C. The contractually agreed time for the first qualified response to customer.

D. The amount of time that a customer message has been within the responsibility of SAP.

Discussion 0

Correct Answer: C Vote an answer

Question #38

In the Service Desk, how can you search for SAP Notes?

A. Via transaction SAP_NOTE

B. Via transaction SNOTE_SEARCH

C. Via the Tab SAP Notes in the message

D. Via transaction SNOTE

Discussion 0

Correct Answer: C Vote an answer

Question #39

Which application within Root Cause Analysis should be used to add a Technical System?

A. System Maintenance

B. Agent Administration

C. Diagnostic Setup

D. System Conflict Resolution

Discussion 0

Correct Answer: A Vote an answer

Question #40

In which of the following situations would it be advisable to email the client rather than use the phone?

A. If the case has not been updated for several days and you have no concrete next steps.

B. If you need to communicate a precise list of sequential actions to be followed by the client.

C. If you do not fully understand the client issue.

D. If the client has multiple open issues.

Discussion 0

Correct Answer: B Vote an answer

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