SAP C_C4H56I_34 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C_C4H56I_34
Exam Name/Title: SAP Certified Application Associate - SAP Service Cloud Version 2
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

Exam Questions: 82
Updated On: May 30, 2026

Question #37

Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Set scoping attributes

B. Set up deals

C. Maintain case types

D. Set up Agent Desktop

Discussion 0

Correct Answer: C,D Vote an answer

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Question #38

For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

A. Cases

B. Phone calls

C. Registered products

D. Tasks

Discussion 0

Correct Answer: A,D Vote an answer

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Question #39

You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

A. Assign employees directly to different organizational objects.

B. Enable the Primary flag in the organization unit.

C. Assign the employee at company level.

D. Acquire an additional license for the required add-on.

Discussion 0

Correct Answer: A Vote an answer

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Question #40

Which of the following objects can be displayed in the Timeline tabstrip in the Customer Hub? Note:
There are 2 correct answers to this question.

A. Cases

B. Calls

C. Installed base

D. Contracts

Discussion 0

Correct Answer: A,B Vote an answer

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Question #41

WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

A. Business role

B. E-mail

C. Organization

D. Employee

Discussion 0

Correct Answer: A,D Vote an answer

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Question #42

Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field

B. Add a new button

C. Change the field label

D. Create a new URL mashup

Discussion 0

Correct Answer: A,C Vote an answer

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Question #43

Which configuration can you use to trigger a warning message based on custom logic?

A. Create a page layout

B. Create a determination

C. Create an autoflow

D. Create a validation

Discussion 0

Correct Answer: D Vote an answer

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Question #44

You want to assign a value to a specific field based on another field value calculation. Which of the following can you create to enable the field calculation?

A. An autoflow

B. A page layout

C. A workflow

D. A determination

Discussion 0

Correct Answer: D Vote an answer

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Question #45

Which elements can be used to determine the reaction time in Service Level Agreements? Note:
There are 2 correct answers to this question.

A. Priority

B. Case types

C. Sales contract

D. Maintenance plan

Discussion 0

Correct Answer: A,B Vote an answer

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