SAP C_C4H56_2411 Actual Free Exam Questions & Community Discussion

Exam Code/Number: C_C4H56_2411
Exam Name/Title: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
Certification Provider: SAP
Corresponding Certification: SAP Certified Associate

Exam Questions: 82
Updated On: Jun 02, 2026

Question #37

What are the effects of using the depersonalization settings on employee data?

A. Personal data gets replaced with XXXX.

B. Employee data gets hidden.

C. Employee data is stored securely.

D. Personal data gets archived.

Discussion 0

Correct Answer: A Vote an answer

Question #38

What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.

A. Custom entity

B. Business flow

C. Action

D. Mashup

Discussion 0

Correct Answer: C,D Vote an answer

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Question #39

Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answers to this question.

A. Assign the team responsible for handling cases.

B. Maintain and activate at least one email channel.

C. Create a case routing rule.

D. Set up a rule to route the email to the tenant's technical email address.

Discussion 0

Correct Answer: B,D Vote an answer

Question #40

Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field

B. Add a new button

C. Change the field label

D. Create a new URL mashup

Discussion 0

Correct Answer: B,C Vote an answer

Question #41

Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.

A. Role

B. Title

C. Contract data

D. Account team member

Discussion 0

Correct Answer: A,D Vote an answer

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Question #42

Which element can you use in autoflows?

A. Service Level

B. Appointment

C. Service Contract

D. Mashup

Discussion 0

Correct Answer: A Vote an answer

Question #43

Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Maintenance plans

B. Agent Desktop

C. Live activity configuration

D. Templates

Discussion 0

Correct Answer: B,C Vote an answer

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Question #44

Which screenshots show the correct configuration activities to meet the requirements for incoming service issues? Note: There are 2 correct answers to this question, scroll down to view all possible answer options.