SAP C_TCRM20_60 Exam Details & Actual Exam Questions

  • Exam Code/Number: C_TCRM20_60
  • Exam Name/Title: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
  • Certification Provider: SAP
  • Corresponding Certification: SAP Application Associate
  • Certification Level: Associate

SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0) Exam Questions

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SAP C_TCRM20_60 Exam Overview:

Certification Vendor:SAP
Exam Name:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
Exam Number:C_TCRM20_60
Exam Price:EUR 550 (historical SAP list price; regional pricing may vary)
Real Exam Qty:80
Related Certifications:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 2007 (CRM 6.0)
Passing Score:55%
Exam Duration:180 minutes
Available Languages:English, German
Certificate Validity Period:Legacy certification; no fixed validity period published. The exam has been retired by SAP.
Exam Format:Multiple Response, Multiple Choice
Exam Way:Originally delivered through SAP authorized testing centers; legacy exam (now retired by SAP).
Pre Condition:No mandatory prerequisite examination. SAP recommends 1-3 years of knowledge and practical experience supported by the corresponding SAP training courses.
Official Syllabus URL:https://training.sap.com/certification

SAP C_TCRM20_60 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. SAP CRM architecture
  • 2. CRM user interface and navigation
  • 3. CRM business scenarios
  • 4. Master data concepts
Topic 2: Marketing Fundamentals8-12%- Marketing Processes
  • 1. Campaign management
  • 2. Target groups
  • 3. Marketing planning
  • 4. Business partners in marketing
Topic 3: Interaction Center8-12%- Customer Interaction Processing
  • 1. Interaction records
  • 2. Communication channels
  • 3. Agent functions
  • 4. Business activity management
Topic 4: Organizational Model and Master Data8-12%- Master Data Management
  • 1. Products
  • 2. Business partners
  • 3. Organizational model
  • 4. Installed base and relationships
Topic 5: Pricing and Billing Integration8-12%- Pricing Concepts
  • 1. Billing integration
  • 2. Conditions
  • 3. ERP integration
  • 4. Pricing procedures
Topic 6: Activities and Business Transactions8-12%- Transaction Processing
  • 1. Activity management
  • 2. Status management
  • 3. Business transaction framework
  • 4. Document flow
Topic 7: Service Process12-16%- Service Management
  • 1. Service requests
  • 2. Complaints and returns
  • 3. Installed base support
  • 4. Service orders
Topic 8: Middleware and Integration12-16%- Data Exchange
  • 1. CRM Middleware fundamentals
  • 2. Mobile and external integration concepts
  • 3. ERP integration
  • 4. Initial load and synchronization
Topic 9: Sales Process12-16%- Sales Management
  • 1. Sales opportunities
  • 2. Quotations
  • 3. Sales orders
  • 4. Activities and follow-up documents


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