| Section | Weight | Objectives |
| Topic 1: Cloud Applications | 11% | - Service Cloud features
- 1. Knowledge, entitlements, milestones
- Sales Cloud features
- 1. Products, price books, orders, quotes, forecasting
|
| Topic 2: Auditing and Monitoring | 10% | - System monitoring tools
- 1. Debug logs, setup audit trail, login history
- Data compliance and security
- 1. Field history tracking, data governance
|
| Topic 3: Security and Access | 20% | - Record and field data access
- 1. Territory Management
- 2. Sharing model, hierarchies, parent-controlled access
- 3. Folder access: reports, dashboards, emails
- Profiles, permission sets, delegated administration - Complex data models: person accounts, account-contact relationships - User authentication and security
|
| Topic 4: Objects and Applications | 19% | - Extend and enhance objects
- 1. Relationships: master-detail, lookup, junction objects
- 2. Record types, Schema Builder, Object Creator
- Enhance UI and applications
- 1. Lightning components, Console, page optimization
- 2. App Manager, Lightning App Builder, Dynamic Forms
|
| Topic 5: Process Automation | 20% | - Design and implement automation solutions
- 1. Flow, approval processes, workflow rules
- 2. Order of execution and automation behavior
- Select appropriate automation tools - Troubleshoot automation issues
|
| Topic 6: Analytics, Reports and Dashboards | 10% | - Dynamic dashboards and advanced components - Advanced reporting
- 1. Summary formulas, bucketing, reporting snapshots
- 2. Custom report types, joined reports, cross filters
|
| Topic 7: Environment Management and Deployment | 7% | - AppExchange solutions
- 1. Managed and unmanaged packages
- Metadata migration
- 1. Change sets, sandboxes, deployment strategies
|
| Topic 8: Data Management | 14% | - Data import and integration
- 1. External objects, Salesforce Connect, big objects
- 2. Data Loader, Import Wizard, external IDs
- Data quality and enrichment
- 1. Data archiving and storage
- 2. Validation rules, formulas, duplicate management
|