Salesforce AI-201 Actual Free Exam Questions & Community Discussion

Exam Code/Number: AI-201
Exam Name/Title: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist

Exam Questions: 315
Updated On: Jul 14, 2026

Question #37

Universal Containers (UC) needs to create a custom prompt template that can be called from a Lightning web component. Which prompt template type should UC create?

A. Field Generation

B. Sales Email

C. Flex

Discussion 0

Correct Answer: C Vote an answer

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Question #38

Universal Containers (UC) wants to ensure its compliance team can retrieve exact matches of policy clause numbers from a structured legal document library. Which search type should UC implement?

A. Use semantic search to interpret synonyms of clauses dynamically.

B. Use hybrid search to blend keyword and semantic recall.

C. Use keyword search for exact term matching on structured fields like clause numbers.

Discussion 0

Correct Answer: C Vote an answer

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Question #39

Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

A. General CRM topic and Answers Questions with LLM Action.

B. General FAQ topic and Answers Questions with Knowledge Action.

C. General Q&A topic and Knowledge Article Answers action.

Discussion 0

Correct Answer: B Vote an answer

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Question #40

Which object stores the conversation transcript between the customer and the agent?

A. Messaging End User

B. Case

C. Messaging Session

Discussion 0

Correct Answer: C Vote an answer

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Question #41

Universal Containers' data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS). What should the team use to access externally-hosted models in the Salesforce Platform?

A. App Builder

B. Copilot Builder

C. Model Builder

Discussion 0

Correct Answer: C Vote an answer

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Question #42

An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?

A. A merge field has not been inserted in the prompt.

B. The prompt has not been saved and activated,

C. The records related to the prompt have not been selected.

Discussion 0

Correct Answer: C Vote an answer

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Question #43

What is best practice when refining Agent custom action instructions?

A. Provide examples of user messages that are expected to trigger the action.

B. Specify the persona who will request the action.

C. Use consistent introductory phrases and verbs across multiple action instructions.

Discussion 0

Correct Answer: A Vote an answer

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Question #44

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?

A. Create a template-triggered prompt flow and invoke the prompt template using the standard
"Prompt Template" flow action.

B. Create a screen flow to collect the sales order number and invoke the prompt template using the standard "Prompt Template" flow action.

C. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action.

Discussion 0

Correct Answer: B Vote an answer

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Question #45

What should An Agentforce consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

A. If person accounts have been enabled, merge fields will not be available for the Account object.

B. The Activities related list on the Account object is not supported because it is a polymorphic field.

C. Prompt generation will yield no response when there is no related list associated with an Account in runtime.

Discussion 0

Correct Answer: B Vote an answer

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Question #46

A company wants an Agentforce agent to update Case records and execute Flows on behalf of support agents. Which security model ensures the agent does NOT exceed the user's data access?

A. Public API access

B. Running the agent in the user context

C. System Mode execution

D. Einstein Trust Layer only

Discussion 0

Correct Answer: B Vote an answer

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Question #47

After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?

A. Assign the standard service actions to Agentforce Service Agent.

B. Assign the Agentforce for Service permission to the Service Cloud users.

C. Review and test standard and custom Agent topics and actions for Service Center use cases.

Discussion 0

Correct Answer: C Vote an answer

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Question #48

A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?

A. Invoke a flow which makes a call to external data to create a Knowledge article.

B. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.

C. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.

Discussion 0

Correct Answer: B Vote an answer

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