Salesforce AI-201 Actual Free Exam Questions & Community Discussion

Exam Code/Number: AI-201
Exam Name/Title: Salesforce Certified Agentforce Specialist
Certification Provider: Salesforce
Corresponding Certification: AI Specialist

Exam Questions: 315
Updated On: Jul 14, 2026

Question #13

What is a valid use case for Data Cloud retrievers?

A. Grounding data from external websites to augment a prompt with RAG.

B. Returning relevant data from the vector database to augment a prompt.

C. Modifying and updating data within the source systems connected to Data Cloud.

Discussion 0

Correct Answer: B Vote an answer

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Question #14

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?

A. When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.

B. When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.

C. When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.

Discussion 0

Correct Answer: B Vote an answer

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Question #15

An agent must comply with regional data regulations (e.g., GDPR). Which Salesforce capability MOST directly supports this?

A. Custom metadata types

B. Reports and Dashboards

C. Einstein Trust Layer governance controls

D. Lightning App Builder

Discussion 0

Correct Answer: C Vote an answer

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Question #16

What is true of Agentforce Testing Center?

A. Running tests does not consume Einstein Requests.

B. Agentforce Testing Center can only be used in a production environment.

C. Running tests risks modifying CRM data in a production environment.

Discussion 0

Correct Answer: A Vote an answer

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Question #17

Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

A. SDR Agent only works in the Email channel.

B. SDR Agent must also be deployed on the company website.

C. SDR Agent must be deployed in the Messaging channel.

Discussion 0

Correct Answer: C Vote an answer

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Question #18

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation. Which features should the Agentforce Specialist recommend?

A. Service Replies and Case Summaries

B. Reply Recommendations and Sales Summaries

C. Service Replies and Work Summaries

Discussion 0

Correct Answer: A Vote an answer

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Question #19

An Agentforce Specialist builds a new Service Agent that uses a custom action built on a flow.
The agent has been tested in a sandbox and is now ready to deploy. What is a key consideration regarding the activation status of the agent in the production environment?

A. The agent will be activated automatically only if the flow is also active.

B. The agent will automatically be activated upon successful deployment.

C. The agent must be manually activated in production, regardless of its status in the sandbox.

Discussion 0

Correct Answer: C Vote an answer

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Question #20

An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account. Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

A. Use formula fields to reference the Einstein related list of opportunities.

B. Use the merge fields to reference a custom related list of opportunities.

C. Use merge fields to reference the default related list of opportunities.

Discussion 0

Correct Answer: C Vote an answer

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Question #21

An Agentforce wants to include data from the response of external service invocation (REST API callout) into the prompt template. How should the Agentforce Specialist meet this requirement?

A. Convert the JSON to an XML merge field.

B. Use External Service Record merge fields.

C. Use "Add Prompt Instructions" flow element.

Discussion 0

Correct Answer: B Vote an answer

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Question #22

A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrieval- augmented generation (RAG) for information that may contain personally identifiable information (PII)?

A. Depend on the agent's prompt to avoid exposing PII

B. Encrypt embeddings, but still index PII records

C. Mask sensitive fields and index only non-PII data

Discussion 0

Correct Answer: C Vote an answer

Question #23

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

A. When the goal is to streamline customer support processes and improve response times

B. When the main objective is to enhance data security and compliance measures

C. When the focus is on optimizing marketing campaigns and strategies

Discussion 0

Correct Answer: A Vote an answer

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Question #24

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

A. Review the action Instructions to ensure they are unique.

B. Ensure the input and output types are correctly chosen.

C. Review that the custom action Is assigned to an Agent.

Discussion 0

Correct Answer: A Vote an answer

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