Salesforce AP-209 Actual Free Exam Questions & Community Discussion

Exam Code/Number: AP-209
Exam Name/Title: Advanced Field Service Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional

Exam Questions: 70
Updated On: May 30, 2026

Question #29

Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?

A. Availability = (expected uptime - accumulated unplanned downtime) / expected uptime

B. Reliability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

C. Availability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

D. Asset uptime = Availability / Reliability

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #30

Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

A. Asset Relationship

B. Asset Warranty

C. Maintenance Asset

D. Child Asset

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #31

A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?

A. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.

B. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.

C. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.

D. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #32

A dispatcher notices that the Service Territory schedule for the next week is full with routine maintenance appointments, while there are several urgent repair jobs still waiting to be scheduled in the appointment list.
Which three actions should the dispatcher take to schedule the urgent repair jobs?

A. Ensure that the maintenance Service Appointments are not 'Pinned' and can be rescheduled

B. Invoke 'Resource Schedule Optimization' for each Service Resource in the Service Territory

C. Use 'Global Optimization' to optimize the territory schedule for the next week

D. Manually update the 'Assigned Resource' on each of the urgent repairs

E. Check the 'Scheduling Priority' of the repair and maintenance Service Appointments

Discussion 0

Correct Answer: A,C,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #33

Universal Containers is looking to roll out SFS Mobile Application to their field technicians. They must account for offline considerations as their techs are regularly in rural areas or building basements where connectivity is limited.
What three considerations should an architect keep in mind when implementing SFS mobile app and priming in this scenario? (Choose 3 options)

A. Certain objects and records are not inherently primed, so implementation design considerations will need to be reviewed based on the primed vs not primed data

B. Access to Products and Pricebooks offline will be limited to ones that the technician has access to and can review while also logged into the desktop

C. If offline, once connectivity is re-established the technician will need to select the Profile Tab > Settings and select 'Data Sync' in order to refresh the data on the SFS Mobile App

D. Within Field Service Mobile Settings, setting a low value to the frequency between data updates to the SFS Mobile app (set under 'Schedule Update Frequency Time') may impact overall app performance and device/network usage

E. Create Service Appointment list views for technicians which provides the minimum amount of Appointments necessary for the technicians to be productive

Discussion 0

Correct Answer: A,D,E Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #34

Which consideration should a consultant take when advising a customer on their Field Service Mobile App strategy, in a case where the Service Resources are named contractors who provide their own mobile devices?

A. Set all records to private to ensure customer data confidentiality

B. Since all Service Resources are named contractors, 'Collect Service Resource Geolocation History' should be disabled

C. Contractor licenses do not include access to the Field Service Mobile App

D. Field Service Mobile App is optimized for a handful of Android and iOS devices. Refer to 'Salesforce Help and Training' for the latest update

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Question #35

A company wants to evaluate whether Global Optimization is giving them the desired results like reduced travel or improved resource utilization. As a result of the evaluation, the company has decided to deploy globally.
What should an admin do to provide visibility into KPI improvements for Global Optimization?

A. Subscribe to Analytics App

B. Configure 'Optimization Insights' feature

C. Get the data from the 'Dispatcher Console' for all the requests

D. Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for EduDump members. You can sign-up / login (it's free).

Download Free Salesforce AP-209 Demo

Simply submit your e-mail address below to get started with our free demo of your Salesforce AP-209 exam.